loyalty Loyalty & Promotions

Reward Programs Built Around How You Ship

Create and manage flexible loyalty programs that reward customers based on bookings, chargeable weight, customer type, amount ranges, shipping methods, and defined service regions.

  • checkConfigure flexible loyalty programs and reward rules
  • checkReward customers using fixed points per booking
  • checkCalculate points based on chargeable weight
  • checkControl eligibility by customer, shipping and location
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2Reward Models
FlexiblePoint Configuration
MultiRegion Support
Loyalty and Promotions Management
Loyalty Program Configuration
Key Benefits

Flexible Loyalty Program Management

Create loyalty programs with configurable earning rules, customer eligibility, reward points, booking and weight ranges, shipping options, and geographic restrictions.

  • check_circle Define loyalty program names, descriptions, start dates, end dates, and earning categories.
  • check_circle Configure reward points using fixed points per booking or points per chargeable weight.
  • check_circle Apply minimum and maximum amount or weight ranges to control reward eligibility.
  • check_circle Restrict programs by customer scope, shipping method, country, state, region, station, and program tag.
Features

Powerful Loyalty & Promotions Capabilities

Configure reward programs around the booking and shipment characteristics that matter to your business.

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Loyalty Program Configuration

Create loyalty programs with a program name, description, start and end dates, earning category, customer scope, and configurable reward parameters.

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Fixed Points Per Booking

Award a fixed number of reward points for qualifying bookings. Set the reward value alongside minimum and maximum booking amount ranges.

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Points Per Chargeable Weight

Calculate reward points according to chargeable weight and define applicable amount and weight ranges for the program.

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Flexible Reward Configuration

Configure reward points, earning rules, customer eligibility, self-service options, shipping methods, tags, and any other parameters the program needs.

Workflow

From Program Setup to Customer Rewards

Configure, qualify, and launch loyalty programs using a structured reward setup process.

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Program Setup

Create the loyalty program and define its name, description, dates, and earning category.

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Reward Rules

Select fixed points per booking or points per chargeable weight and configure reward values and eligibility ranges.

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Eligibility

Define customer scope, self-service participation, shipping methods, program tags, and applicable locations.

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Launch

Apply the configured rules and create the loyalty program for customer engagement and repeat business.

Why Softpal

Customer Engagement Benefits

Flexible
Reward Rules

Configure different earning models to match booking and shipment-based reward strategies.

Targeted
Customer Rewards

Apply loyalty programs to selected customer types or customer scopes.

Regional
Control

Configure applicable countries, states, regions, stations, and route locations.

Automated
Reward Eligibility

Use configured amount and weight ranges to determine qualifying reward transactions.

FAQ

Frequently Asked Questions

What types of loyalty programs can be configured? expand_more
The available configurations covered in the loyalty demonstrations include Fixed Points Per Booking and Points Per Chargeable Weight.
Can reward points be limited to an amount or weight range? expand_more
Yes. The loyalty configuration supports minimum and maximum amount ranges and, for chargeable-weight configurations, minimum and maximum weight ranges.
Can loyalty programs be restricted by location? expand_more
Yes. Programs can be configured with from and to location settings including country, state or region, and station. Program tags and shipping methods can also be configured.
loyalty Get Started

Reward the Customers Who Keep Coming Back

Create flexible reward programs designed around your bookings, customers, shipments, and service regions.

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