verified_userCustomer KYC Module

Customer KYC Built Into Onboarding

Capture and store identification documents while creating cash, credit, or Prepaid customers. The KYC step lives inside customer onboarding, not in a separate process.

  • checkID upload happens during customer creation
  • checkWorks for cash, credit, and Prepaid customers
  • checkUpload confirmed the moment the document saves
  • checkDocuments stay attached to the customer record, searchable by name
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0%Digital Document Capture
InstantUpload Confirmation
0%Faster Onboarding
Customer KYC Dashboard
Customer KYC Verification Platform
Key Benefits

Why KYC Matters in the Courier Industry

Couriers ship for people they rarely meet twice. Verifying who you ship for and who you bill protects credit exposure and keeps compliance records in order.


  • check_circleCapture identification documents during customer creation itself, with no separate KYC process to run afterward
  • check_circleEvery customer account carries verified identity records, which lowers onboarding fraud and credit risk
  • check_circleUpload confirmation appears the moment a document saves, so staff never wonder whether it went through
  • check_circleSearch the customer list by name and pull up verified records with their documents attached
Features

Built-In Verification Capabilities

Identity verification happens inside the onboarding flow, without switching tools.

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Document Type Selection

Select the identification document type you're collecting, such as Aadhar Card, and attach it to the customer profile.

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Direct File Upload

Upload the ID file from your device while still in the customer creation workflow. No other tool required.

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Upload Confirmation

Success messages confirm both customer creation and document upload, so nothing slips through unverified.

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Searchable Customer Records

Search by customer name and open their profile, contracts, and stored documents from the same place.

Workflow

From Customer Details to Verified Record

From company details to a verified, searchable record, onboarding follows four steps.

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Customer Details

Enter company, address, contact, and billing information for the new cash, credit, or Prepaid customer.

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Document Selection

Choose which identification document will verify the customer's identity.

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Upload & Confirm

Upload the file and see confirmation that it saved correctly before moving on.

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Verified & Searchable

The customer record goes live with its documents attached, searchable from the customer list right away.

Why Softpal

Enterprise Benefits

Faster
Customer Onboarding

Identity verification happens in the same flow as customer creation, not in a separate system afterward.

Lower
Credit Risk

Verified identification attaches to every credit account before limits and contracts go live.

Centralized
Document Records

Each customer's documents stay attached to their profile, findable from one search box.

Instant
Upload Confirmation

Upload feedback is immediate, so staff don't double-check uploads manually.

FAQ

Frequently Asked Questions

Which identification documents are supported for KYC?expand_more
Standard identification documents such as Aadhar Card are supported during customer creation. The document type is selected in the onboarding form itself, before upload.
Is KYC required for Cash, Credit, and Prepaid customers?expand_more
Yes. Document upload sits in the final stage of customer creation for Cash, Credit, and Prepaid customer types, so every new record includes verified identification.
Can I find a customer's uploaded documents later?expand_more
Yes. After creation, search the customer by name in the customer list and open their profile to see details, contracts, and uploaded documents whenever needed.
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Verify Every Customer From Day One

More than 500 logistics providers onboard and verify customers with Softpal. Get a demo with your own onboarding workflow.

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