How TWJ Logistics Eliminated Manual Manifests and Improved Cargo Tracking with Softpal
TWJ Logistics, a freight forwarding company handling air and sea cargo across India and the Middle East, deployed Softpal Cargo Management Software to digitize air waybill (AWB) generation, automate customs clearance documentation, and give clients real-time shipment tracking. Processing speed improved by 85% and all cargo manifests became fully digital within 5 weeks.
"This cargo software greatly improved our shipment tracking and inventory management with seamless integration and excellent support. The AWB generation and customs document automation alone saved our team hours every day."
The Challenge
TWJ Logistics manages cargo shipments for manufacturers and trading companies shipping between India and the Gulf (UAE, Saudi Arabia, Oman). Their previous operations relied on paper manifests and manual coordination with airlines and shipping agents, creating costly bottlenecks:
- ✗Consignment manifests created manually on paper, prone to errors and loss
- ✗No real-time tracking visibility for clients once cargo handed to airline or vessel
- ✗Air waybill (AWB) generation required 3-party coordination causing delays
- ✗No integration with customs clearance portals for import/export documentation
- ✗Inventory discrepancies between cargo received and booking data
The Softpal Solution
Softpal Cargo Management Software was deployed with a 5-week implementation timeline, focusing on digital AWB generation and carrier integration in the first two weeks:
- ✓Deployed Softpal Cargo Management with digital AWB generation and multi-carrier manifesting
- ✓Integrated with IATA cargo tracking standards for real-time flight and vessel status
- ✓Automated customs clearance document generation for air and sea freight
- ✓Set up client-facing tracking portal with real-time shipment status and POD
- ✓Implemented consignment-wise profit/loss reporting for route cost analysis
Results After Softpal Cargo Management Deployment
TWJ Logistics measured operational improvements across consignment processing speed, documentation accuracy, and client satisfaction within 90 days of going live with Softpal.
100% Digital Manifest Creation
All cargo manifests (air and sea) are now generated digitally within Softpal's system. Consignment data entered at booking is automatically transferred to the manifest — eliminating re-keying errors. Paper manifests were fully phased out by week 3 of deployment, with zero manifest discrepancies reported in the first 60 days.
85% Faster Consignment Processing
AWB generation that previously required manual coordination between freight agents, airlines, and customs brokers now completes automatically within Softpal. From cargo booking to AWB issuance, processing time dropped from an average of 4 hours to under 35 minutes — an 85% reduction.
Client-Facing Real-Time Tracking
Softpal's client tracking portal gives TWJ Logistics customers self-service shipment status visibility — including flight departure and arrival confirmations, customs clearance status, and final delivery proof. Customer service call volume dropped by an estimated 60% in the first month as clients tracked their own shipments online.
Consignment-Wise Profit & Loss Reporting
Softpal's cargo analytics dashboard provides consignment-wise and route-wise P&L breakdowns, showing freight revenue, agent commissions, customs duties, and handling charges per shipment. TWJ identified 3 underperforming routes in the first month and renegotiated carrier rates, improving cargo margin by an estimated 12%.
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